Application Processing Time
The Licensing and Regulation Division processes new private security licence applications and private security licence renewals as they are received.
We endeavour to process all applications within 28 calendar days of their receipt.
There may be instances where the processing of your application is prolonged due to deficiencies in your application or the need to review your application more thoroughly.
We are unable to respond to enquiries relating to the processing status of licence applications received within the last 28 days.
If 28 calendar days have elapsed since the date of receipt of your application and you require an update, please contact us via email with your full name, date of birth, type of application, date of lodgement and licence number if available.
Front Counter Service
The Licensing & Regulation Division no longer provides a drop in counter service.
In order to deliver a more efficient service, front counter attendance is strictly by appointment only. Applications and other documentation will no longer be accepted over the front counter. Customers who attend without an appointment will be turned away.
Detailed information relating to the location of the front counter and what matters will be considered for an appointment can be found here.
Appointments are available on during the following times (excluding public holidays):
- Mondays and Fridays between 11:00am and 1:00pm;
- and Wednesdays between 11:00am and 3:00pm.
Appointments can only be made by contacting our customer service line on
1300 651 645.
Applications, renewals and general correspondence should be forwarded to:
Licensing & Regulation Division
GPO Box 2807
Melbourne VIC 3001
All other enquiries can be made via email or calling our customer service line on
1300 651 645.