Message from the Chief Commissioner

About Victoria Police

Licensing & Regulation Division

Release date: Mon 19 December 2011

Last updated: Tue 2 June 2015

Relocation of Licensing & Regulation Division Front Counter Services

Licensing & Regulation Division will be relocating our services to Tower 1, as of 8 June 2015 to 637 Flinders Street Docklands 3008 (entry via Flinders street).

In order to provide a more personalised approach attendance at the counter will be by appointment only. There will no longer be a drop in service and customers will need to forward all applications/renewals/correspondence to:

Licensing & Regulation Division
GPO Box2807
Melbourne VIC 3001

 

Making an appointment

Appointments are available on the following days between the times below:

Monday: 11:00am to 3:00pm
Wednesday: 11:00am to 3:00pm
Friday: 11:00am to 3:00pm

Appointments may be made by contacting the customer service line 1300 651 645.  

Appointments should only be made by customers requiring: 
1. An Interview in relation to a private security application applying under mutual recognition; 
2. Advice about a security or firearms licence that has been suspended /refused or cancelled; or
3. To discuss more complex applications for firearms, security and business and corporate licences.

More information

For access to general information please visit our website: 

Firearm related information - www.police.vic.gov.au/firearms  
Private Security related information - www.police.vic.gov.au/privatesecurity  
Weapons related information - www.police.vic.gov.au/weapons

Customers are advised that if you are concerned about sending sensitive or confidential documentation in the mail then you may consider utilising the Australia Post registered mail or Express Post options, although note applications sent via standard post are assessed in the same way as those sent by alternate means.

For specific queries that are not addressed on our website, please email licensingregulation@police.vic.gov.au, or alternatively telephone Licensing & Regulation Division on 1300 651 645 between the hours of 8:30am and 4:30pm Monday to Friday. 

About the Licensing & Regulation Division

Victoria Police's Licensing & Regulation Division (LRD) is responsible for the regulation of the firearm, private security and weapon industries, and, through this, creating a safer Victoria.

LRD provides direct services to the more than 300,000 members of these industries through its administration of the Firearms Act 1996, Private Security Act 2004, Control of Weapons Act 1990 and their associated Regulations.

These services include:

  • Processing applications for firearm licences, permits and other authorities
  • Processing applications for private security licences, registrations and other authorities
  • Processing applications for Chief Commissioner of Police prohibited weapon approvals
  • Providing timely and accurate responses to customer enquiries

LRD is also involved in:

  • Monitoring the compliance of licence, permit and authority holders through audits and inspections
  • Detecting, investigating and analysing potential breaches of the legislation
  • Identifying risks to the integrity of the licensing process
  • Communicating the legal obligations of holding a licence, permit, registration or authority as well as the consequences of failing to meet these.

Reducing Red Tape - Statement of Expectations

The Licensing & Regulation Division is committed to reducing red tape by promoting greater efficiency and effectiveness in the administration and enforcement of regulation. In line with the Victorian Government's objective of reducing red tape, the Minister for Police and Emergency services and Bushfire Response Kim Wells MP, issued a Statement of Expectations (SoE) to the Licensing & Regulation Division on 5 June 2014.

The SoE outlines the Government's expectations of how the Licensing & Regulation Division should improve its operations over 2014-15 and 2015-16. The SoE aims to promote greater efficiency and effectiveness in the administration and enforcement of regulation in the context of facilitating increased business investment and economic activity in Victoria and benefits both the regulator and the community by:

  • establishing clear expectations of regulator performance and improvement between the responsible Minister/s and the regulator;
  • promoting greater efficiency and effectiveness in the administration and enforcement of regulation; and
  • assisting regulators to reduce the regulatory burden for providers and improve the transparency of regulatory processes.

The Statement of Expectations is available for download here. LRD's response to the Minister's Statement of Expectations is available for download here.

Service Improvements

In order to continue to improve the way we deliver our services to you, Victoria Police will commence the implementation of an electronic application lodgement process in 2014.

To view responses to some frequently asked questions about the initiative please click HERE.

Feedback

We know you value good customer service. Our aim is to give you the best service we can within the statutory parameters we are bound by. As such, we value your opinion and want to know about the quality of the service you have been provided as well as if you have any suggestions about how and where we could do better. We also want to hear from you if you have a complaint, as your experience can help us to improve our service to you and to others. Your complaint will be handled in accordance with LRD's complaints management policy (PDF).

To provide feedback online, please complete a Feedback Form (PDF) and email it to us at feedback.lrd@police.vic.gov.au. Alternatively you can post your completed Feedback Form to Licensing & Regulation Division, GPO Box 2807, Melbourne, Victoria 3001.
 

Contact us
Licensing & Regulation Division
Victoria Police Centre
637 Flinders Street
Docklands, VIC, 3008

GPO Box 2807
Melbourne, VIC, 3001

Phone: 1300 651 645
Fax: (03) 9247 6485
Email: licensingregulation@police.vic.gov.au

Front Counter Service Hours

  • Monday: 11:00am to 3:00pm
  • Wednesday: 11:00am to 3:00pm
  • Friday: 11:00am to 3:00pm
     

Please note: Documents on this website are presented in PDF format. If you do not have Adobe Reader, you can download a copy free from the Adobe website.

Privacy Statement: The information collected by the Licensing & Regulation Division during the course of licensing is being collected on behalf of Victoria Police. It will be used in accordance with the provisions of the Firearms Act 1996, Private Security Act 2004, Control of Weapons Act 1990 and Information Privacy Act 2000. Your information may be disclosed to employers, approved bodies and other statutory authorities by Victoria Police for the purpose of law enforcement and the administration of justice. Applicants may gain access to their information through application to the Victoria Police Freedom of Information Unit.


Health Privacy Statement: The health information collected by the Licensing & Regulation Division during the course of licensing is being collected on behalf of Victoria Police. The health information collected will be used in accordance with the provisions of the Firearms Act 1996, Private Security Act 2004, Control of Weapons Act 1990 and Health Records Act 2001, and is required to be collected under the Firearms Act 1996. Your health information may be disclosed to approved bodies and/or statutory authorities for purposes related to the administration of the above Acts, for the purpose of law enforcement or, if necessary, for the establishment, exercise or defence of a legal or equitable claim. Applicants are able to gain access to their health information through application to the Victoria Police Freedom of Information Unit. Failure to provide the health information upon request may result in an application being refused or delayed.

 
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