About Victoria Police

Licensing Services Division (LSD) is a division within Victoria Police.

Its mission statement is to work in partnership with the community to  create a safer Victoria through the responsible management of firearm, weapon and security industries.

LSD regulates these industries on behalf of the Chief Commissioner who delegates her power to LSD through the Victoria Police delegations process.

LSD services more than 300,000 Victorians through the administration and regulation of the following Acts of Parliament:

• The Firearms Act 1996
• The Private Security Act 2004
• The Control of Weapons Act 2000 

In line with Victoria Police initiatives, the purpose of the LSD is to deliver a safer Victoria with a focus on developing relationships with LSD's customers and the Victorian community at large.

The three key outcomes identified by the LSD are:

• Increase community safety and the community's belief in its own safety in relation to firearms, weapons and security matters.
• High levels of customer satisfaction.
• A safer Victoria.

A significant element in reaching these outcomes is increased service delivery and improved customer satisfaction.

Services offered

• Firearm licensing, permits, registration and regulation.
• Security industry licensing, permits, registration and regulation.
• Weapons control and regulation.
• Online Services.
• Knowledgeable customer service staff committed to providing timely and coherent responses to customer enquiries via the inquiry number 1300 651 645.
• Customers can obtain information by emailing their queries to LSD at licensingservices@police.vic.gov.au. Customers can also use this service to notify LSD of a change of address. 

Contact us

Licensing Services Division
Level 4, Yarra Tower (Building D)
Victoria Police Centre
637 Flinders Street
Melbourne, VIC, 3005

GPO Box 2807
Melbourne, VIC, 3001

Phone:     1300 651 645
Fax:           (03) 9247 6485
Email: licensingservices@police.vic.gov.au