Holiday Operating Hours
The front counter and customer phone service will close from
Monday 26 December 2016 and reopen on Monday 9 January 2017.
Front Counter Service
The Licensing & Regulation Division no longer provides a drop in counter service.
In order to deliver a more efficient service, front counter attendance is strictly by appointment only. Applications and other documentation will no longer be accepted over the front counter. Customers who attend without an appointment will be turned away.
Detailed information relating to the location of the front counter and what matters will be considered for an appointment can be found here.
Appointments are available on during the following times (excluding public holidays):
- Mondays and Fridays between 11:00am and 1:00pm;
- and Wednesdays between 11:00am and 3:00pm.
Appointments can only be made by contacting our customer service line on
1300 651 645.
New applications must returned the Licensing & Regulation Division by post.
Renewal applications and general correspondence can be returned by email, fax or post.
General enquiries can be made via email or calling our customer service line on
1300 651 645.
Postal address: GPO Box 2807, Melbourne, VIC 3001
Fax: (03)9247 6485
Application Processing Time
New firearm licence applications and the first application for a permit to acquire a firearm are subject to a mandatory 28-day waiting period.
The Licensing and Regulation Division processes new firearm licence applications, firearm licence renewals and permits to acquire applications as they are received.
We endeavour to process all applications within 28 calendar days of their receipt, however, new licences and first permit to acquire applications will not be issued in less than 28 days.
There may be instances where this timeframe is prolonged due to deficiencies in your application or the need to review your application more thoroughly.
We are unable to respond to enquiries relating to applications received within the last 28 days.
If 28 calendar days have elapsed since the date of receipt of your application and you require an update, please contact us via email with your full name, type of application, date of lodgement and licence number if available.
Victoria Police's Licensing & Regulation Division is responsible for regulating the Victorian firearm industry. This involves assessing applications for firearm licences, permits and authorities, as well as ensuring that people that possess, carry, use or work with firearms do so in a way that is legal and safe.
Licensing & Regulation Division
Victoria Police Centre
637 Flinders Street
Docklands, VIC, 3008
GPO Box 2807
Melbourne, VIC, 3001
Phone: 1300 651 645
Fax: (03) 9247 6485
Please note: Applications cannot be handed in at the counter.
We know you value good customer service. Our aim is to give you the best service we can within the statutory parameters we are bound by. As such, we value your opinion and want to know about the quality of the service you have been provided as well as if you have any suggestions about how and where we could do better. We also want to hear from you if you have a complaint, as your experience can help us to improve our service to you and to others. Your complaint will be handled in accordance with LRD's complaints management policy.
To provide feedback online, please complete a Feedback Form and email it to us at email@example.com.
Alternatively you can post your completed Feedback Form to Licensing & Regulation Division, GPO Box 2807, Melbourne, Victoria 3001.