Message from the Chief Commissioner

Our Services

Release date: Wed 4 January 2012

Last updated: Thu 19 November 2015


Front Counter Service

The Licensing and Regulation Division no longer provides a drop in counter service.

In order to deliver a more efficient service, front counter attendance is strictly by appointment only. Applications and other documentation will no longer be accepted over the front counter. Customers who attend without an appointment will be turned away.

Appointments are available on Monday, Wednesday or Friday between 11:00am and 3:00pm (excluding public holdiays) at 637 Flinders Street, Docklands. Appointments can be made by contacting our customer service line on 1300 651 645.

Detailed information relating to the location of the front counter and what matters will be considered for an appointment can be found here.

Applications, renewals and general correspondence or enquires should be forwarded to:
Licensing & Regulation Division
GPO Box 2807
Melbourne VIC 3001



Victoria Police's Licensing & Regulation Division is responsible for regulating the Victorian firearm industry. This involves assessing applications for firearm licences, permits and authorities, as well as ensuring that people that possess, carry, use or work with firearms do so in a way that is legal and safe.

Contact us
Licensing & Regulation Division
Victoria Police Centre
637 Flinders Street
Docklands, VIC, 3008

GPO Box 2807
Melbourne, VIC, 3001

Phone: 1300 651 645
Fax: (03) 9247 6485

Please note: Applications cannot be handed in at the counter.

Front Counter Service Hours

  • Monday: 11:00am to 3:00pm
  • Wednesday: 11:00am to 3:00pm
  • Friday: 11:00am to 3:00pm

We know you value good customer service. Our aim is to give you the best service we can within the statutory parameters we are bound by. As such, we value your opinion and want to know about the quality of the service you have been provided as well as if you have any suggestions about how and where we could do better. We also want to hear from you if you have a complaint, as your experience can help us to improve our service to you and to others. Your complaint will be handled in accordance with LRD's complaints management policy.

To provide feedback online, please complete a Feedback Form  and email it to us at

Alternatively you can post your completed Feedback Form to Licensing & Regulation Division, GPO Box 2807, Melbourne, Victoria 3001.

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Victoria Police Centre 637 Flinders Street Melbourne 3005 | Ph 03 9247 6666 | Fax 03 9247 5727
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