Message from the Chief Commissioner

Our Services

Release date: Wed 4 January 2012

Last updated: Wed 12 August 2015

Please note:

Relocation of Front Counter Services
Licensing & Regulation Division

Relocation of Licensing & Regulation Division Front Counter Services
Licensing & Regulation Division will be relocating our services to Tower 1, as of 8 June 2015 to 637 Flinders Street Docklands 3008 (entry via Flinders street).

In order to provide a more personalised approach attendance at the counter will be by appointment only. There will no longer be a drop in service and customers will need to forward all applications/renewals/correspondence to:

Licensing & Regulation Division
GPO Box2807
Melbourne VIC 3001

Please click here for more information

 Please Note:




Victoria Police's Licensing & Regulation Division is responsible for regulating the Victorian firearm industry. This involves assessing applications for firearm licences, permits and authorities, as well as ensuring that people that possess, carry, use or work with firearms do so in a way that is legal and safe.

Contact us
Licensing & Regulation Division
Victoria Police Centre
637 Flinders Street
Docklands, VIC, 3008

GPO Box 2807
Melbourne, VIC, 3001

Phone: 1300 651 645
Fax: (03) 9247 6485

Please note: Applications cannot be handed in at the counter.

Front Counter Service Hours

  • Monday: 11:00am to 3:00pm
  • Wednesday: 11:00am to 3:00pm
  • Friday: 11:00am to 3:00pm

We know you value good customer service. Our aim is to give you the best service we can within the statutory parameters we are bound by. As such, we value your opinion and want to know about the quality of the service you have been provided as well as if you have any suggestions about how and where we could do better. We also want to hear from you if you have a complaint, as your experience can help us to improve our service to you and to others. Your complaint will be handled in accordance with LRD's complaints management policy.

To provide feedback online, please complete a Feedback Form  and email it to us at

Alternatively you can post your completed Feedback Form to Licensing & Regulation Division, GPO Box 2807, Melbourne, Victoria 3001.

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