Message from the Chief Commissioner

Our Services

Release date: Wed 4 January 2012

Last updated: Tue 2 December 2014

 Firearms  

Victoria Police's Licensing & Regulation Division is responsible for regulating the Victorian firearm industry. This involves assessing applications for firearm licences, permits and authorities, as well as ensuring that people that possess, carry, use or work with firearms do so in a way that is legal and safe.
 

Contact us
Licensing & Regulation Division
Level 4, Tower 3
Victoria Police Centre
637 Flinders Street
Docklands, VIC, 3008

GPO Box 2807
Melbourne, VIC, 3001

Phone: 1300 651 645
Fax: (03) 9247 6485
Email: licensingregulation@police.vic.gov.au

Holiday Hours 

LRD's hours of operation over the holiday season are as follows:

Monday, 22 December                            Counter Closed. Telephone 8:30am - 4:30pm
Tuesday, 23 December                          Counter Closed. Telephone 8:30am - 4:30pm
Wednesday, 24 December                    Counter Closed. Telephone 8:30am - 1:00pm
Thursday, 25 December                         Office Closed
Friday, 26 December                               Office Closed
Monday, 29 December                            Counter Closed. Telephone 8:30am - 4:30pm
Tuesday, 30 December                          Counter Closed. Telephone 8:30am - 4:30pm
Wednesday, 31 December                    Counter Closed. Telephone 8:30am - 1:00pm
Thursday, 1 January                                Office Closed
Friday, 2 January                                      Counter Closed. Telephone 8:30am - 4:30pm

LRD will resume normal business hours on Monday, 5 January, 2015.

Please note, during this period there will be a drop-box located outside the lifts on level 4 for those wishing to drop off their applications however, there will be no access to LRD offices.
 

Standard Hours of Operation
LRD's service counter is open Monday - Friday from 8:30am - 4:30pm. The office is closed on Public Holidays. 

Feedback
We know you value good customer service. Our aim is to give you the best service we can within the statutory parameters we are bound by. As such, we value your opinion and want to know about the quality of the service you have been provided as well as if you have any suggestions about how and where we could do better. We also want to hear from you if you have a complaint, as your experience can help us to improve our service to you and to others. Your complaint will be handled in accordance with LRD's complaints management policy.

To provide feedback online, please complete a Feedback Form  and email it to us at feedback.lrd@police.vic.gov.au.

Alternatively you can post your completed Feedback Form to Licensing & Regulation Division, GPO Box 2807, Melbourne, Victoria 3001.

 
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Victoria Police Centre 637 Flinders Street Melbourne 3005 | Ph 03 9247 6666 | Fax 03 9247 5727
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