Message from the Chief Commissioner


Safety on trains

Release date: Thu 6 September 2007

Last updated: Wed 4 June 2014

When travelling by train there are things you can do to feel safe and comfortable.

  • Develop a safety plan - In an emergency this pre-thought strategy may assist you to deal promptly, clearly and confidently with a situation.
  • Portray confidence - It shows in your body language and can indicate how you are feeling.
  • Trust your instincts - Do what you feel will improve your safety and make you feel more comfortable.
  • If carrying valuables hold onto them or conceal them if possible.
  • Place schoolbags, shopping bags or briefcases out of the way - on your lap if you are seated or between your feet if you are standing.
  • If using a public telephone at a train station, face outward maximising your ability to see around you.
  • When purchasing your ticket observe conditions and any person around you.
  • If you are being harassed consider drawing attention to the situation. Tell the harasser to stop what they are doing in a loud and assertive voice so they become the centre of attention.
  • Report the person - tell the driver or public transport staff who can contact police.
  • Consider moving somewhere else or closer to other passengers.

Train security

Close Circuit Television (CCTV)
All railway stations and many train carriages are equipped with CCTV cameras which capture video surveillance security footage. 

Safety Zones
Safety zones are specific areas on a platform marked out by signs at the station and clear, yellow lines on the platform floor. These zones are well lit and located within reach of the public emergency communication system. Safety zones receive video surveillance throughout the train station's hours of operation.

Public Emergency Communication Systems
Each train station platform is fitted with a public emergency and information communication system.

The system is operated by a red and a green button:

  • The green button provides access to train timetabling information.
  • The red button provides access to station staff for assistance in an emergency.  

Many train carriages are also equipped with an emergency communication system.  In an emergency commuters can press a red button to speak to the train driver, who can then contact police. 

Video surveillance on train platforms and in carriages is directed at these public emergency and information communication systems.

Crime Stoppers Public Transport

Crime Stoppers Public Transport is committed to minimising crime on trains, trams and buses by working with the public to keep the transit system safe.

If a crime is being witnessed on public transport, contact '000' for police attendance.

If the opportunity to report a crime only arises after completion of the journey, commuters are requested to inform Crime Stoppers by telephone on 1800 333 000, or via the Crime Stoppers website (link on right side of this page).

Transit Safety Division

The Transit Safety Division of Victoria Police provides a visible police presence on the transit networks, predominantly in the Melbourne metropolitan area and investigates crime that occurs on Victorian transit networks. For more information about the division visit the link on the right side of this page.

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