About Victoria Police
Licensing & Regulation Division
Release date: Mon 19 December 2011
Last updated: Tue 23 February 2016
Making an appointment
Appointments are available on the following days between the times below:
Monday: 11:00am to 3:00pm
Appointments may be made by contacting the customer service line 1300 651 645.
Appointments should only be made by customers requiring:
For access to general information please visit our website:
Customers are advised that if you are concerned about sending sensitive or confidential documentation in the mail then you may consider utilising the Australia Post registered mail or Express Post options, although note applications sent via standard post are assessed in the same way as those sent by alternate means.
For specific queries that are not addressed on our website, please email email@example.com, or alternatively telephone Licensing & Regulation Division on 1300 651 645 between the hours of 8:30am and 4:30pm Monday to Friday.
About the Licensing & Regulation Division
Victoria Police's Licensing & Regulation Division (LRD) is responsible for the regulation of the firearm, private security and weapon industries, and, through this, creating a safer Victoria.
LRD provides direct services to the more than 300,000 members of these industries through its administration of the Firearms Act 1996, Private Security Act 2004, Control of Weapons Act 1990 and their associated Regulations.
These services include:
LRD is also involved in:
Reducing Red Tape - Statement of Expectations
The Licensing & Regulation Division is committed to reducing red tape by promoting greater efficiency and effectiveness in the administration and enforcement of regulation. In line with the Victorian Government's objective of reducing red tape, the Minister for Police and Emergency services and Bushfire Response Kim Wells MP, issued a Statement of Expectations (SoE) to the Licensing & Regulation Division on 5 June 2014.
The SoE outlines the Government's expectations of how the Licensing & Regulation Division should improve its operations over 2014-15 and 2015-16. The SoE aims to promote greater efficiency and effectiveness in the administration and enforcement of regulation in the context of facilitating increased business investment and economic activity in Victoria and benefits both the regulator and the community by:
In order to continue to improve the way we deliver our services to you, Victoria Police is working toward implementing an electronic lodgement process.
In December 2015, BPAY was introduced as a payment option for firearm licence fees.
We know you value good customer service. Our aim is to give you the best service we can within the statutory parameters we are bound by. As such, we value your opinion and want to know about the quality of the service you have been provided as well as if you have any suggestions about how and where we could do better. We also want to hear from you if you have a complaint, as your experience can help us to improve our service to you and to others. Your complaint will be handled in accordance with LRD's complaints management policy (PDF).
To provide feedback online, please complete a Feedback Form (PDF) and email it to us at firstname.lastname@example.org. Alternatively you can post your completed Feedback Form to Licensing & Regulation Division, GPO Box 2807, Melbourne, Victoria 3001.
GPO Box 2807
Phone: 1300 651 645
Front Counter Service Hours
Please note: Documents on this website are presented in PDF format. If you do not have Adobe Reader, you can download a copy free from the Adobe website.
Privacy Statement: The information collected by the Licensing & Regulation Division during the course of licensing is being collected on behalf of Victoria Police. It will be used in accordance with the provisions of the Firearms Act 1996, Private Security Act 2004, Control of Weapons Act 1990 and Information Privacy Act 2000. Your information may be disclosed to employers, approved bodies and other statutory authorities by Victoria Police for the purpose of law enforcement and the administration of justice. Applicants may gain access to their information through application to the Victoria Police Freedom of Information Unit.