Message from the Chief Commissioner


Support services

Release date: Thu 1 January 2015

Last updated: Mon 14 August 2017

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Where can I get support?

Victoria Police can ensure you are given the support you need.

Department of Health and Human Services (DHHS) - Child Protection

The Victorian DHHS Child Protection Service is specifically targeted to those children and young people at risk of harm or where families are unable or unwilling to protect them.

To report concerns about the immediate safety of a child within their family unit, call the Child Protection Crisis Line 13 12 78 (24 hours, 7 days a week, toll free within Victoria)

To contact a child protection office close to you call a local office.

Child FIRSTs

There are 24 Child and Family Information, Referral and Support Teams (Child FIRSTs) across the state. Each Child FIRST provides a central referral point to a range of community-based family services and other supports within each of the Child FIRST catchment areas.

Child FIRST ensures that vulnerable children, young people and their families are linked effectively into relevant services and may be the best way of connecting children, young people and their families to the services they need.

List of Victorian Child FIRST catchments


Bravehearts' key purpose is to educate, empower and protect Australian kids from sexual assault.

Information and support line available nationally via free call number 18-BRAVE 1 (1800 272 831) between the hours of 7am and 8pm Monday to Friday (AEST).

Need more information? Visit support services information

In an emergency call Triple Zero (000).

For more information see

Sexual Assault Crisis Line (SACL) (24 hours) 1800 806 292
Gatehouse Centre for Child Sexual Assault (03) 9345 6391 (9am-5pm)
1800 Respect (24 hours) 1800 737 732 national telephone line for victims of sexual assault & family
Victims of Crime Help Line (7 days, 8am-11pm) 1800 819 817
e-Safety Commissioner
Child Protection Service DHHS 24 hours 131 278
Safe Steps Family Violence Response Centre (24 hours) for women and children: 24 hour support 1800 015 188 or 9322 3555
Kid's Help Line 1800 551 800 


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