Message from the Chief Commissioner

Our Services

Private Security eServices FAQs

Release date: Wed 28 June 2017

Last updated: Thu 7 June 2018

Information on this page has been developed by the Licensing and Regulation Division to address FAQs relating to the use of the eServices portal.

If you are experiencing technical issues with the eServices Portal please visit the Troubleshooting the eServices Portal page on the Victoria Police website.

  1. Will my information be safe?
  2. How will you use information I enter on the eService Portal?
  3. Will all correspondence from the Licensing & Regulation Division be by if I use the eServices portal?
  4. Have the requirements or costs for obtaining a Private Security Licence or Registrations changed with the introduction of the eServices Portal?
  5. Will I still need to submit my application by post?
  6. Will I still need to have my fingerprints taken?
  7. Can I submit my Private Security Licence renewal online using the eServices portal?
  8. Can I use the eServices Portal to apply for a Victorian licence or registration under mutual recognition? 
  9. Will I be able to add additional activities to my existing private security licence or registration using eServices?
  10. Can I change my details on the eServices portal?
  11. What will supporting documents will I need to include with my completed application?
  12. Will I be able to upload supporting documents with my application / can my suitability referees complete their reference online?
  13. Can I email my supporting documents and application summary?
  14. I completed an application online but did not send the application summary or supporting documents. Do I need to start again?
  15. Do I have to complete my application online in one session?
  16. When will I receive a payment notice for my application?
  17. I don't have access to a computer, how do I lodge an application?

1. Will my information be safe?

Robust security testing of the eServices Portal has been completed throughout its development and there are several security measures built into the Portal to protect the security and privacy of your information.

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2. How will you use information I enter on the eServices Portal?

Information that you give Victoria Police for the purpose of processing your application will be used in accordance with the provisions the Firearms Act 1996, Private Security Act 2004, Control of Weapons Act 1990, Health Records Act 2001 and the Privacy and Data Protection Act 2014.

Information you provide may be disclosed to employers, approved bodies and other statutory authorities by Victoria Police for the purpose of law enforcement and the administration of justice.

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3. Will all correspondence from the Licensing & Regulation Division be by email if I use the eServices Portal?

No. We will also use the email address you use to register your eServices account to send you updates about the progress of you application. All other correspondence relating to your application will continue to be via post so it is important to keep your contact details up to date.

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4. Have the requirements or costs for obtaining a Private Security Licence or Registrations changed with the introduction of the eServices Portal?

No. To be eligible for a Private Security Licence or Registration you will need to demonstrate that you have appropriate work rights, completed the required training for activities you are applying to be licenced in, and meet probity requirements.

The fees for all licences, registrations and permits issued by the Licensing and Regulation Division are reviewed on July 1 each year in accordance with the Victoria Police (Fees and Charges) Regulations 2014. You can view the current fee schedules at www.police.vic.gov.au/privatesecurityfees.

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5. Will I still need to submit my application by post?

Yes. You will need to register and complete your application form online using the Victoria Police eServices Portal.

Once you have completed your form online you will be automatically sent an Application Summary containing a copy of your application. You will need to print this Application Summary and return it to the Licensing and Regulation Division together with your supporting documents via post.

We will not be able to assess your application if you do not return the Application Summary and supporting documents.

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6. Will I still need to have my fingerprints taken?

Yes. The requirement to provide a National Police Check and fingerprints for private security licences has not changed.

For more information about the fingerprinting requirements for private security licences please visit the Private Security Fingerprinting and National Criminal History Requirement FAQs on the Victoria Police website.

The Licensing and Regulation Division recommend that you do not commence the application process until after you have received your National Police Check.

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7. Can I submit my Private Security Licence renewal online using the eServices portal?

Not at this time. Renewal applications will still be sent to licence and registration holders via post.

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8. Can I use the eServices Portal to apply for a Victorian licence or registration under mutual recognition?

No. Interstate applicants applying for a Victoria licence or registration will need to complete a manual form available from the private security forms page of the Victoria Police website.

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9. Will I be able to add additional activities to my existing private security licence or registration using eServices?

Not at this time. To add or vary an existing licence or registration you will need to submit an Application to Vary a Licence/Registration to include Additional Security Activities form to the Licensing and Regulation Division via post.

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10. Can I change my details on the eServices portal?

You will be able to use the eServices portal to update your phone number and email address. Changes to your postal or residential address or any changes to your name will need to be made in writing. For more information about changes to your details please visit the   Private Security Change of Details FAQs on the Victoria Police website.

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11. What will supporting documents will I need to include with my completed application?

In addition to completed application forms all applications will need to provide:

  • Certified evidence of 100 points of identification;
  • Two suitability references completed by two different acceptable referees;

Depending on your individual circumstances and type of application you are applying for, you may also need to provide:

  • Certified statement of results for the training relevant to the activities you are applying to be licensed for (security licence applications only);
  • Certified National Police Records Check Certificate (security licence applications only);
  • Certified evidence of a name change;
  • Certified certificate of service if you have been a member of any police force or service in the last ten years;
  • Certified copy of passport, visa, work entitlement details and criminal history check as provided to Department of Immigration and Border Protection (non-citizens/permanent residents); and
  • A copy of a medical report from your medical practitioner indicating your suitability to hold a Private Security Licence.

Business applicants may also need to provide:

  • Personal Information Forms for relevant people connected to the business;
  • Certified National Police Record Checks Certificates for all relevant people connected to the business (licence applications only)
  • Standard operating procedures;
  • Business plans;
  • Evidence of Public Liability Insurance in the form of a certificate of currency from your insurance provider, showing coverage for the activities and sub-activities applied for;
  • Evidence of financial viability including a declaration by a chartered accountant verifying the financial viability of the business;
  • Evidence of understanding of employer responsibilities;
  • A newspaper advertisement indicating your intent to apply for a business licence/registration; and
  • Official documentation including a Certificate of Registration of a Company, proof of appointment of directors (Current and Historical ASIC extract), a current Certificate of Registration of a Business from Consumer Affairs Victoria for any trading names that your company/business will operate under.

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12. Will I be able to upload my supporting documents with my application / can my suitability referees complete their reference online?

Not at this time. You will need to post your supporting documents, including suitability references together with your application summary the Licensing and Regulation Division.

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13. Can I email my supporting documents and application summary?

No. You will need to post your supporting document together with your application summary the Licensing and Regulation Division within 31 days of completing your application online. Documents received after 31 days will be returned via post.

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14. I completed an application online but did not send the application summary or supporting documents. Do I need to start again?

You have 31 calendar days to send the Licensing and Regulation Division a copy of your application summary with all supporting documents. If you do not do this, after 31 days your application will be abandoned and you will need to lodge a new application from your portal account.

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15. Do I have to complete my application online in one session?

No. When you begin an application, it will automatically save your progress. If your device crashes or you are unable to complete the application in one session, you will be able to revisit an incomplete by logging in to your eServices account and selecting the saved form tab.

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16. When will I receive a payment notice for my application?

You will automatically be sent a payment notice after your application summary and all supporting document have been received by the Licensing and Regulation Division for assessment.

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17. I don't have access to a computer, how do I lodge an application?

Applications can be completed on any smart device or personal computer. If you do not have access to one of these devices you may wish to consider asking a family member or trusted friend who has access to a computer or smart device to assist you. Alternatively, you may consider using a computer at your local public library.

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