Message from the Chief Commissioner

State Security and Terrorism

Emergency contacts

Release date: Tue 5 September 2017

Last updated: Tue 5 September 2017

It is important that you know the phone numbers that you should call in relation to counter terrorism activities. Your assistance with reporting terrorist activity may help prevent attacks in Victoria. You may think the information you have is unimportant, but it may be the missing piece that police need.

Please take note of these numbers, and when you should call them. They are all free call numbers that operate 24 hours a day, 7 days a week.

Emergency Services

Call triple zero for emergency services - Triple Zero 000

Call Triple Zero 000 for urgent assistance from Police, Ambulance or Fire Brigade. This is a free call from any phone in Australia, even a phone box or disconnected mobile phone. For TTY users (hearing/speech impaired), call 106.

After you dial 000, an operator will ask which service you require - ambulance, police or fire. When you are on the phone, it is important to remain calm and speak slowly. Do not hang up until the operator has received the required information.

You should call 000 in a life threatening or time critical emergency, such as when:

  • Someone is seriously injured or in danger
  • There is serious risk to life or property
  • A crime is being committed and/or a further crime may be committed
  • Someone you suspect has committed a crime is close by or their location is known, and there is an opportunity to arrest the suspect
  • Witnesses may leave the scene of a crime or evidence might be lost if police do not get there quickly
  • A victim is seriously distressed

National Security Hotline 

National Security Hotline - 1800 1234 00
Call the National Security Hotline on 1800 1234 00 to report any suspicious activity or information related to security or terrorism. This is a free call from any phone in Australia. All information is confidential and you can remain anonymous.

Trained operators take every call seriously. Information is passed on to Australia's police and security agencies for analysis and further investigation. Every piece of information helps. The hotline also provides information to callers on a wide range of national security matters.

  • If calling from overseas, call (+61) 1300 123 401
  • For TTY users, call 1800 234 889
  • If you do not speak English well, call the Translating and Interpreting Hotline on 131 450 and ask them to contact the National Security Hotline and interpret for you

Crime Stoppers

Crime Stoppers - 1800 333 000
Call Crime Stoppers on 1800 333 000 to report crimes that are not in progress and/or have no known offender (e.g. break and enter, malicious damage, stealing, minor car accidents). This is a free call from any phone in Australia, and you can remain anonymous.

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