Message from the Chief Commissioner

Working With Community

Release date: Mon 23 March 2015

Last updated: Fri 2 March 2018


Receipting Proof of Concept (RPOC)

In 2015, Victoria Police trialled a system in selected locations where police and PSOs issued receipts when they spoke to people in some situations.

Receipts were issued when a person was asked to provide their details but no law enforcement outcome - such as the issuing of a fine - was recorded. This meant a community member had a written record of their contact with police or PSOs if they wished to follow up the interaction.

Victoria Police committed to the Receipting Proof of Concept (RPOC) in response to community feedback, which is outlined in the 'Equality is not the same...' report. The RPOC method was developed through extensive consultation with both police and community stakeholders in the receipting locations.

More information on the RPOC can be found in the following report: Equality is not the same- Year Two Report (December 2015) (PDF).

Evaluation of the Receipting Proof of Concept

In 2016 Victoria Police assessed the outcomes and evaluated the impact of the RPOC for community and police. The outcomes of the evaluation reported the following findings:

1. Members found the business card style receipt was practical and did not take much time to provide.
2. Explaining the purpose of the receipt took longer than issuing one, often caused confusion and frequently detracted from the interaction between members and the public.
3. The public did not see benefit in being provided with a receipt and were less satisfied with their contact with police and PSOs as a result.
4. Members did not recognise value in the receipting process when it must be issued in all the circumstances of the issuing criteria and no discretion was allowed.
5. Members would find it helpful to be provided with a card with room for free text to issue when they thought it would benefit an interaction or a member of the public requested one.
6. There were no notable consequences to public safety or perceptions of public safety as a result of the RPOC trial.

The key findings of the evaluation indicate that when applied in the wider community, the practice of receipting is not necessarily seen as productive or conducive to improved perceptions or experiences of policing.

The findings did however suggest that a modified, tangible record of contact with police was considered a possible positive contribution to an improved policing service. The final evaluation report can be accessed below:

Future direction

Victoria Police proposes to progress a state-wide rollout of a business contact card as outlined in the Equality is not the same - Year Three Report (December 2016).

The details on the business card are yet to be finalised, however, the provision of this card will continue our commitment to accountable and transparent policing.

Full details regarding this initiative will be released in early 2018.



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