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Alarm Response and Alpha Codes

Release date: Wed 6 August 2008

Last updated: Tue 13 December 2016

This page has been developed to provide information on alarms, monitoring and alarm responses by Victoria Police.


Alarm Installers


Members of the public should only use individual security equipment installers and businesses that provide installation services that are registered in Victoria under the Private Security Act. To check whether a private security alarm installer or business is registered you can check the Private Security Register of Licence & Registration & Permit Holders.


Alarm Monitoring Businesses


Members of the public should only utilise the services of a business that provides an alarm monitoring service if the business is licensed in Victoria under the Private Security Act. To check whether an alarm monitoring business/company is licensed as a monitoring centre you can check the Private Security Register of Licence & Registration & Permit Holders.


Victoria Police's Alarm Response Procedures


Victoria Police's Alarm Response Procedures were intended to decrease the number of attendances by police at unwarranted alarms. These procedures were developed in partnership with the Private Security Industry with significant input from Security Industry Organisations

The Victoria Police Alarm Response Procedures outline that alarms are allocated into a specific category, and in order for Victoria Police to respond to Category 'A' alarms, security companies must contact Victoria Police by ringing 000 and communicate their Alpha Code or police assistance may not be accepted.

An Alpha Code is a three letter code issued to licensed graded alarm companies to allow them to obtain police assistance for Category 'A' alarms. An Alpha Code will not be provided to alarm companies who are not licensed nor have a current grading.


Alpha Code Issue


Any licensed and graded monitoring business requiring an Alpha Code must apply in writing or via email to the Licensing & Regulation Division. The request must be marked for the attention of the Compliance Support Unit containing the following information and documentation:

  1. Full business name and address;
  2. Monitoring company's contact person, including contact details and e-mail address;
  3. Authority/permission to add the company details to the Licensing & Regulation website;
  4. Copy of current grading certificate;
  5. Copy of current business licence, if not licensed in Victoria.

After receipt of all information an Alpha Code will be issued to the monitoring company with specific information relevant to Victoria Police's Alarm Response Procedures.


Alarm Companies Issued an Alpha Code


Please click here for a full list of graded alarm companies issued an Alpha Code.

Additional Information


If you require further information about obtaining a grading for your monitoring company please contact either the Australian Security Industry Association Limited (ASIAL) or the Victorian Security Institute (VSI).


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