Message from the Chief Commissioner

Our Services

Firearm Fee Reimbursement

Release date: Mon 3 April 2017

Last updated: Thu 19 April 2018

In April 2017, the Licensing and Regulation Division (LRD) contacted licence holders we believed may have been impacted by an error in the application of firearm licence fees for licence holders holding a Category A or Category A/B longarm licence at the same time as a Category C longarm licence.

Under the Firearms Act 1996 and Firearms Regulations 2008 licence fees for new and renewal applications can be waived or discounted in a number of circumstances including when licences are issued for primary production reasons, or when a Category A, A/B or C licence holder is applying for a second licence in these categories.

The error had occurred since as early as 1997 and resulted in the overcharging and undercharging of licence holders with this combination of licences.

The underlying system issue causing the application of fees has been resolved and a review of our records by an independent forensic accountant completed.

Following this review, 2579 licence holders were contacted regarding the findings of the forensic accountant's examination.

Information on this page has been developed by the Licensing and Regulation Division to assist impacted licence holders.

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  1. How has my reimbursement been calculated?
  2. What information will I need to provide to claim my reimbursement?
  3. How will you keep my banking information?
  4. I was undercharged. Do I have to repay the amount?
  5. Will I be charged correctly from now on?
  6. How will I know if I have been affected?
  7. I received a letter in April, but have not received further notification.
  8. How do I contact the Licensing and Regulation Division to discuss this issue?

 

  1. How has my reimbursement been calculated?
    Reimbursement amounts are comprised of the amount by which you were overcharged and interest. Interest has been calculated at a rate of 2.5 per cent, capped at seven years.

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  1. What information will I need to provide to claim my reimbursement?
    To claim your reimbursement, you will need to log in to the secure portal using the link above. You will need to verify your personal details and provide the details of an account in which you would like Victoria Police to deposit your reimbursement. We will need the account name, number and BSB details of this account. We will not ask for any additional banking details.

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  1. How will you keep my banking information?
    Information you provide will be kept on a secure financial processing system and only used by Victoria Police's Finance Department to process your reimbursement. It will not be shared.

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  1. I was undercharged. Do I have to repay the amount?
    No. If you have been undercharged you are not required to pay back the amount you were undercharged.

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  1. Will I be charged correctly from now on?
    Yes. We have implemented changes to the way Licensing and Registration System calculates fees and the system is now calculating fees correctly. These changes were recommended and checked via independent legal advice and forensic accountants. As a result of the changes you may notice changes to your licence fees in the future.

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  1. How will I know if I have been affected?
    The Licensing and Regulation Division initially sent letters to all licence holders we believed to have been impacted in April. Following the review of our records by an independent forensic accountant we sent letters to all impacted licence holders in December confirming how they were impacted and what reimbursements they are entitled to. If you did not receive either of these letters you have not been impacted.

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  1. I received a letter in April, but have not received further notification.
    If you received a letter from the Licensing and Regulation Division regarding this issue in April but have not received another letter detailing how you have been impacted please email the Licensing and Regulation Division at lrd-refund-mgr@police.vic.gov.au.

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  1. How do I contact the Licensing and Regulation Division to discuss this issue?
    You can contact us via email at lrd-refund-mgr@police.vic.gov.au or on 1300 651 645.

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