Message from the Chief Commissioner

Our Services

Contact Us

Release date: Wed 28 June 2017

Last updated: Thu 30 November 2017

Holiday Operating Hours

The Licesnign and Reguslation Division's customer phone services will close from
Monday 24 December 2017 and reopen on Monday 8 January 2018.

We will continue to process applications and can be contacted via email at during this time.

General Enquires

General enquires can be made by contacting the Licensing and Regulation Division via email or by calling our customer service line.

Phone: 1300 651 645 (Mon-Fri 8:30am - 4:30pm, excluding public holidays)

Submission of new applications

Applicants must return a copy of their completed application with all supporting documents via post to the Licensing and Regulation Division. Applications will not be accepted in person.

Postal address: Licensing and Regulation Division, GPO Box 2807, Melbourne, VIC, 3001

Submission of renewal applications

Renewal applications and payment notices sent to the recorded postal address of the holder eight weeks prior to the expiry of a current licence or registration.

Renewal applications can be returned via email, fax or post. Applications will not be accepted in person.

Failure to complete all steps of the renewal application process by expiry date of current licence may result in the expiry of your licence.

If returning via email, please ensure your documents are scanned as photographs may not be of sufficient quality.

Fax: (03) 9247 6485
Post: Licensing and Regulation Division, GPO Box 2807, Melbourne, VIC, 3001


Appointments to attend the Licensing and Regulation Division in person will only be made with those who:

  • Require an interview related to an application made under mutual recognition;
  • Require advice about licences or registrations that have been refused, suspended or cancelled; or
  • Need to discuss complex applications for business and corporate licences.

Appointments will only be made during the following times:

  • Mondays and Fridays between 11:00am and 1:00pm (excluding public holidays)
  • Wednesdays between 11:00am and 3:00pm (excluding public holidays)

Appointments can only made by contacting our customer service line on 1300 651 645.

Documents and applications will not be accepted in person. Those who attend without an appointment will be turned away.

Complaints and Compliments

Complaints and compliments relating to the Licensing and Regulation Division can be made by completing the Feedback Form.

Forms can be submitted to or via post to Licensing and Regulation Division, GPO Box 2807, Melbourne, VIC, 3001.

Interstate registries

Details of interstate registries can be downloaded here.

Licensing and Regulation Division Customer Service Phone Outage

The Licensing and Regulation Division's Customer Service Phone Line will be unavailable on Wednesday 11 October while we undertake training and development exercises to improve our services.

The Online Dealers System and Public Register Private Security Licence and Registration Holders will remain available during this time.

Our phone service will re-commence from 8am Thursday 12 October.


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