We engage with the community through surveys, workshops and town halls. This allows us to hear your honest feedback about what is working, and where our services can improve.
Community consultation
We have committed to transforming the services we deliver to the Victorian community by 2026. A key part of this is the work being done by the Service Delivery Transformation Command.
The first important step in transformation is to review our current services and processes. This means seeking feedback to guide our work from different groups including:
- the community
- our partners
- our workforce.
This feedback will help shape our service priorities and provide a baseline from which we can measure improvement.
Community Sentiment Survey 2023 findings
The 2023 Victoria Police Community Sentiment Survey ran from 31 March and 7 May 2023.
Victorians participated in the survey to share safety concerns in their local area, and how comfortable they feel about approaching police and protective services officers in non-emergency situations.
We received 10,996 responses. This helped us identify issues that matter most to Victorians.
Key safety concerns
The top four safety concerns in 2023 remain consistent with last year’s survey results, but have been ranked in a different order.
In 2023, more respondents selected cybercrime or online safety as a concern compared to 2022. This theme also replaced the family violence category, which previously ranked fifth in 2022.
Top five community safety concerns 2023:
- Safety in public places
- Safety of my property and possessions
- Road safety
- Drugs and alcohol
- Cybercrime or online safety
Top five community safety concerns 2022:
- Safety in public places
- Drugs and alcohol
- Safety of my property and possessions
- Road safety
- Family violence.
Top three responses to improve community safety:
- More police presence and patrols in public places, and on the roads. Increased night patrolling.
- More CCTV and security cameras and better lighting on street and public places
- More work to address drug-related crime.
Submit your feedback
If you have something you want to raise with our Service Delivery Transformation Command, please email consultation-mgr@police.vic.gov.au and let us know your service delivery ideas.
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