Ashok Ghuge - Protective Services Officer Sergeant
My name is Ashok Ghuge, I am a PSO Sergeant. And I look after my PSOs at the public transport properties.
Kasey Russell - Protective Services Officer
I'm Kasey Russell and I'm a Protective Services Officer. We patrol train stations every single night. We provide a visible presence for our community.
Ashok Ghuge
Trains, trams, buses and surrounding areas.
Kasey Russell
There's also a unit that is tasked to go around and ride on trains during the night-time.
We patrol car parks within our designated area at train stations, just to make sure that there's no one hanging around, no cars have been broken into. If anyone ever comes up and asks us, we can take them to their cars just to make them feel a little bit safer.
It can be pretty daunting for people with hidden disabilities, so we can assist people with that. We've been trained on what to look for. We can go and assist them if they look a little bit lost, or frazzled, and we can go and see if they need some extra help.
When there's a big event in the city, we go to the transport hub and we will patrol that area and keep the commuters safe.
Ashok Ghuge
PSOs are the first point of contact for the community.
Kasey Russell
People that may have had something stolen. Someone that hasn’t caught the right train or they're struggling to find which train to jump on.
Ashok Ghuge
They approach us and we do our best to resolve their issues.
Kasey Russell
People usually talk to us about 10 o’clock at night. When it starts getting a little bit quieter and dark, they come up to us and say, “Thank you so much for all that you do. I feel so much safer walking back to my car at night knowing that you're around.”
Ashok Ghuge
We feel very proud of the work we do. Our PSOs, they do an amazing job. Every day they go out and provide assistance to the community, help the community.
Kasey Russell
And that just feels really good to know that you're helping people.
Become a protective services officer
Find out how you can start your career as a PSO today.
Updated