Learn more about how the Victoria Police website follows accessibility guidelines, our Accessibility Action Plan and Scope accredited police stations.

Our website is an important resource for members of the Victorian community. We have made our site compatible with mobile phones, tablets and desktop computers.

This website aims to meet level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1.

If there is information on this website that you can't access, or have any suggestions on how we can improve the accessibility of this website, please email us via

Language settings and accessibility tools

There are many language settings and accessibility tools available. These can help make online information easier for you to use and understand. These settings and tools can be helpful if:

  • you do not understand English and/or want to read information in a different language
  • you have a disability and want to make using and understanding online information easier 

The information below can help you use the language settings or accessibility tools on your device.

This information may also help if you know someone who is experiencing one or more of the circumstances above. Helping them to set up language settings or accessibility tools could make it easier for them to find information when they need it.

PDF documents on the Victoria Police website

Portable Document Format (PDF) is a common file format. PDFs are often used as they keep all data for the fonts, formatting, colours, and graphics in the file.

You can view, share, and print Adobe PDFs using free software available on the Adobe website(opens in a new window).

Victoria Police use PDFs because of the nature of our documents and our need to preserve them. We are always looking to improve the accessibility of the documents we create.

Email if you run into any issues or have suggestions on how we can make this website more accessible.

Scanned PDF documents

There are a few PDFs on this website that were created from scanning files, images or documents. These scanned PDFs are not accessible to screen readers or other assistive technology.

If you use assistive technology we can provide you with an accessible version of a scanned PDF on our site.

Email to ask for an accessible version of a document.

Using the National Police Certificate form with Adobe Reader

Due to the embedded business roles in the application form for the National Police Certificate, you need to use Adobe Reader for this form to work.

If you try to use this form, the website may show you a message that tells you to upgrade your Adobe Reader. This means that the website has noticed that the form is not opening in the version of Adobe Reader that it needs. You may need to download an updated version of Adobe Reader to view the form.

If you see this error message but your Adobe Reader program is up to date, you need to:

  • download and save the application form to your desktop
  • open your Adobe Reader
  • use 'File Open' to access the saved form

Following these steps should mean that you will be able to open the form with Adobe Reader.

Victoria Police’s Accessibility Action Plan

Our Accessibility Action Plan outlines our commitment to people with disability.

You can find a copy of the Accessibility Action Plan, and an Easy English version of the plan below.

Accessibility Action Plan 2021-23
PDF 2.28 MB
(opens in a new window)
Accessibility Action Plan 2021-23 - Easy English
PDF 836.05 KB
(opens in a new window)

There are four main goals identified in the plan. These goals are:

  • Victoria Police services are accessible 
  • Victoria Police services are equitable 
  • Victoria Police employees have the right attitude and right capability 
  • Victoria Police has improved capability to employ, develop and retain people with disability 

We have made this action plan to align with:

SCOPE Communication Access accredited police stations

Scope is one of Australia’s largest disability service providers.

Receiving a Scope Australia accreditation symbol means that the police officers at the station have the skills and strategies to communicate effectively with people with communication disabilities.

Current SCOPE Communication Access accredited police stations

There are currently three Scope accredited police stations state-wide.