Complaint form

This website is not monitored 24 hours a day. In an emergency, or to ask for immediate police attendance, please call Triple Zero (000).

This form allows you to:

report a serious concern about the actions or behaviour of a Victoria Police employee
complain about a policy, procedure or practice of Victoria Police.

Before you start this form

Visit our Complaints page to understand:

the types of complaints we investigate
what information to have ready
other ways to make a complaint

Make a complaint

Thank you for bringing your concern to us. You can complete this form yourself, or with the help of a support person or advocate. You can choose to remain anonymous if you like.

Contact information

Do you wish to remain anonymous?(Required)

Making an anonymous complaint will prevent us from contacting you to seek further information, advising you of progress or an outcome, or discussing the complaint if you contact us.

Yes

Complaint details

Is the complaint or allegation against a Victoria Police employee?(Required)

Yes

Declaration

By submitting this form, I acknowledge the information I have submitted is true and correct to the best of my knowledge. I understand that making a false report and/or providing false or misleading information during an investigation is an offence.

I confirm that I have read and understood the declaration. (Required)

Collection notice

Victoria Police collects the information that you provide with this form. The information that you provide is used to respond to your enquiry. You can request access to, and corrections of, any personal information provided in this form. Requests for access or correction should be sent to the Police Conduct Unit.

Victoria Police is using the services of Drupal 9 to administer this form. The information that you provide is stored on the Microsoft Azure infrastructure in Sydney, Australia.

For more information on our handling of any personal information, please refer to our privacy statement.

I have read and understand how Victoria Police stores information. (Required)

Important email

Privacy and processing your complaint

Victoria Police manages your personal, sensitive and health information carefully and in accordance with relevant legislation. If you make a complaint, Victoria Police may refer your complaint to another agency. The information you provide to Victoria Police, including the personal, sensitive and health information you have provided, may be forwarded to that agency for the purposes of addressing your complaint. However, Victoria Police may be authorised by law to use or provide personal information for another reason.

Data may be automatically recorded for statistical and system administration purposes. To the extent that any data could make you identifiable, Victoria Police will not attempt to identify you from such data unless necessary for the investigation of unlawful activity or otherwise permitted under the Privacy and Data Protection Act 2014 (Vic).

You have the right to request access to and correction of your information by writing to:

Victoria Police Freedom of Information Unit:
- Box 913 Docklands, Vic 3008
  Phone: (03) 9247 6801
  Email: foi@police.vic.gov.au
Visit our Privacy page for information about:
- our Privacy Statements,
- the Victoria Police Privacy Policy,
- contacting the Victoria Police Privacy about a privacy complaint.
You complaint will be assessed by the Police Conduct Unit (PCU). The most appropriate action will be worked out and then taken.

Their approach depends on the nature of the report. Allegations and issues may be resolved by:
- an explanation of the relevant law, policy or procedure by the Police Conduct Unit
- our 'Management Resolution' process for complaints of communication and customer service issues
- a formal investigation for complaints of a serious nature.
We will then contact you to explain the process and actions that will be taken to address your complaint.

If at any stage, you wish to withdraw your complaint, notify the Police Conduct Unit as soon as possible.

Incident or crime reporting not involving a Victoria Police employee

To report an incident or crime that does not involve a Victoria Police employee, visit our Report page.

Updated 22 January 2024