VicPol Corporate

Complaints

All about how to submit a complaint to Victoria Police and access the form.

This website is not monitored on a 24/7 basis and you are advised to phone 000 in the case of an emergency.

The submission of this form allows you to address a serious concern about the actions or behaviour of a Victoria Police employee.

You may also complain about a policy, procedure or practice of Victoria Police.

Please provide as much detail as possible.

Police Conduct Unit will assess your correspondence to determine the most appropriate action to be taken. The process applied usually depends on the nature of the allegations and the issues involved and may be resolved or addressed in the following manner :

  • explanation of the relevant law, police policy or procedures by the Police Conduct Unit
  • our 'Management Resolution' process - complaints of communication and customer service issues
  • formal investigation for complaints of a serious nature

You will be contacted in due course, either by telephone or in writing, to explain the process and actions that will be taken to address your complaint.

If at any stage, you wish to withdraw your complaint please notify the Police Conduct Unit as soon as possible.

You may prefer to complain directly to the Independent Broad-based Anti-Corruption Commission 

* Be aware that making a false complaint or creating a false belief is an offence under the Crimes Act 1958 or the Independent Broad-based Anti-corruption Act 2011.

Make a complaint

If not known, a description may assist
Include contact details
Please provide details including location etc. 
For example you may have photographs, documents or medical certificates   (please list)

Make an anonymous complaint

Submit online form

Your privacy

The information you provide in this form will enable Police to assess the feedback you have provided and take steps as considered appropriate by Police. Police will not disclose your personal information unless authorised or required by or under law. You have the right to request access to and correction of your information by writing to:

Victoria Police Freedom of Information Unit
Box 913
Docklands Vic 3008
Telephone: (03) 9247 6801

foi@police.vic.gov.au

Any enquiries regarding the attached Privacy Statements or the Victoria Police Privacy Policy should be directed to the Victoria Police Privacy Unit. If your query is regarding a privacy complaint refer to the relevant privacy statement. The Privacy Unit can be contacted at:

Victoria Police Privacy Unit
Box 913
Docklands Vic 3008
Telephone: (03) 9628 8446 or 9628 7347
privacy@police.vic.gov.au

Reviewed 23 June 2021

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