Message from the Chief Commissioner

Our Services

Release date: Mon 11 August 2008

Last updated: Tue 18 December 2018



The Licensing and Regulation Division customer contact centre will be closed during the Christmas and New Year period.

Please be advised that phone lines close at 4:30pm Tuesday 18 December and reopen 8:30am Thursday 10 January 2019.

Licensing & Regulation will be available by email during this time.

Need to update your address?

Complete the Change of Details Form and submit to

New Application Processing Times

Application processing times vary depending on the type of application and the requirements of the application. We endeavour to process applications within 28 days from the date we receive your supporting documents. Assessment of your online application will not begin until you have submitted your hard copy application.

All applications go through a robust assessment process and as such, processing times may be extended. Ensuring that you have completed your application in full and in line with the instructions provided with the application form will help avoid uneccessary delays.

Should you wish to know the progress of your application please check your online application first.

Please note that we will not disclose details of any applications made by any individual to anyone other than the applicant.


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