Alpha Codes and Alpha Code Alarm Responses
Release date: Wed 6 August 2008
Last updated: Wed 28 June 2017
Any person or business that requires Category 'A 'alarm responses should only use security monitoring companies that hold a current Alpha Code. A list of current Alpha Code companies can be found here.
An Alpha Code is a three letter code issued by the Licensing and Regulation Division (LRD) to licensed and graded security monitoring companies to allow them to obtain police assistance for Category 'A' alarms.
Category A duress alarms only include those that have a dedicated duress alarm button installed in the secured premises. Police will not respond to alarms caused by power failures or telephone/broadband outages. It is the responsibility of the alarm monitoring company to ascertain if a power or other infrastructure failure caused the alarm prior to contacting 000 (triple zero).
LRD will only issue Alpha Codes to licensed security monitoring businesses that hold a grading certificate.
The Victoria Police Alarm Response Procedures were developed partnership with the private security industry and outline that alarms are allocated into three defined categories.
In order for Victoria Police to respond to the highest category of alarm, Category 'A' alarms, security companies must contact Victoria Police by ringing 000 (triple zero) and communicate their Alpha Code.
The Alarm Response Procedures ensure that police resources are not unnecessarily diverted to attend unwarranted alarms and that when they are required police are available to attend alarm activations that meet the designated criteria.
If your security monitoring business is based in Victoria, you will need to be the holder of a Victorian Private Security Business Licence. If your business operations are based in another state but you have Victorian clients you may be eligible to be issued with an Alpha Code.
Alpha Codes can only be granted by LRD to licenced and graded security monitoring businesses. Applications for an Alpha Code can be made in writing via post or email to firstname.lastname@example.org .
Requests must be marked for the attention of the Compliance Support Unit and contain the following:
Upon receipt of all required information, an Alpha Code will be issued to the monitoring company together with specific information relevant to Victoria Police's Alarm Response Procedures.
Where a company ceases to operate a monitoring centre, and/or no longer requires an Alpha Code, they must promptly notify LRD in writing.
Prior to the expiry of a security monitoring company's current grading certificate, the company must provide evidence to LRD of their grading renewal. If evidence of grading renewal is not provided to LRD the company's Alpha Code may be withdrawn.
No. There is no cost to obtain an Alpha Code from Victoria Police.
Victoria Police does not issue grading certificates for security monitoring companies. For more information about obtaining a grading certificate contact the Australian Security Industry Association Limited (ASIAL) or the Victorian Security Institute (VSI).