Sexual offences crisis and support
Community service providers are available for anyone who has experienced harm or violence. They can talk to you about getting support, creating a safety plan or provide information on:
- court processes (criminal and civil)
- family court legal advice
- risk assessments and safety planning
- emotional and material support
- information and referrals.
The following is a list of referral agencies for you if you are seeking support for sexual offences.
Metropolitan CASA crisis line numbers
Crisis support, counselling, information for people who have been sexually assaulted.
- CASA House –
- Carlton Sexual Assault Crisis Line –
- Gatehouse Centre – Flemington –
- West CASA – Werribee –
- Northern CASA – Heidelberg –
- Eastern CASA – East Ringwood –
- South Eastern CASA – East Bentleigh –
Rural CASA crisis line numbers
- Ballarat CASA –
- The Sexual Assault and Family Violence Centre Geelong –
- West Gippsland CASA – Morwell –
- Goulburn Valley CASA – Shepparton –
- Loddon Campaspe CASA – Bendigo –
- The Sexual Assault and Family Violence Centre – Wimmera –
- Centre Against Violence – Wangaratta –
- South Western CASA – Warrnambool –
- Mallee Sexual Assault Unit – Mildura –
Child Protection Emergency Service (DHHF) – After Hours
To report concerns of physical injury and/or sexual abuse of a child after hours, where the matter is urgent and cannot safely be left until the next working day.
Child Protection (DHHF) – Business Hours
To make a mandatory report where the child or young person has suffered, or is likely to suffer, significant harm as a result of physical injury or sexual abuse and the parents have not or are unlikely to protect the child. To make a report where a child or young person is in need of protection and has or is likely to suffer significant harm due to emotional abuse, neglect or abandonment and the parents have not or are unlikely to protect the child. During business hours contact the DHHF Regional Intake.
Child FIRST is an easily accessible, community-based point of entry for children, young people and families needing support.
Family violence crisis and support
A full list of family violence information and support can be found here:
Offer women and children who are enduring or escaping from a violence partner practical support and information about safe accommodation options, obtaining legal advice, accessing financial entitlements, referrals to counselling and other services.
Services, programs and responses to issues of family violence in Culturally And Linguistically Diverse (CALD) communities, developing and implementing a number of culturally sensitive and holistic models for the provision of services to you and also the perpetrator of family violence.
Commonwealth government funded 24/7 counseling helpline, online counselling and information and support for people experiencing sexual assault or family violence.
Rainbow Door is a free specialist LGBTIQA+ (Lesbian, Gay, Bisexual, Transgender and Gender Diverse, Intersex, Queer, Asexual, BrotherBoys, SisterGirls) helpline providing information, support, and referral to all LGBTIQA+ Victorians, their friends and family during the COVID-19 crisis and beyond. This service is run by Switchboard Victoria.
Seniors Rights Victoria (SRV)
Seniors Rights Victoria phone and advisory service aimed to help prevent elder abuse and safeguard the rights, dignity and independence of senior Victorians.
The Police Association Victoria (TPAV)
Counselling and referral advice for members of The Police Association only.
Victoria Police - Police Psychology Unit
The Police Psychology Unit is a confidential counselling and support service staffed by psychologists and social workers who provide professional and comprehensive psychological services to meet the needs of employees and their immediate families. The office is staffed from 9am until 5pm, outside of these hours it has an ‘on call’ professional to assist employees experiencing a work or personal related crisis who can be accessed via the 24-hour support line.
Thorne Harbour Health (formerly VAC)
Equinox, PRONTO!, Therapeutic Services (Counselling, family violence, alcohol/other drug services), Health Promotion and Operations.
Crisis support, information, referral to safe accommodation (refuge) for women and children.
Victorian Aboriginal Child Care Agency Co-Operative Limited (VACCA)
VACCA provide assistance and support to Aboriginal children and families who are experiencing social and economic problems which may contribute to a breakdown in the family structure.
Victorian Aboriginal Legal Service
Professional legal advice and representation to the Aboriginal community.
Victims Support Agency (VSA)
Women’s Information and Referral Exchange (WIRE)
Telephone information, support and referral for women incorporating Women’s Information Centre.
Women’s Legal Service Victoria
Legal phone advice line concerning family violence and family law.
Reviewed 03 May 2023