VicPol Corporate

Police Custody Officers – about the role

The role responsibilities of a PCO are to:

  • perform all duties relating to the management of persons in the custody of Victoria Police
  • ensure the health, wellbeing, safety and supervision of persons in custody, staff and visitors
  • liaise with internal and external stakeholders regarding the management, transport, offsite attendance or video links for persons in custody
  • carry out all prisoner management functions in accordance with legislation, and established policies and procedures, including preparing routine correspondence, attendance registers, creation of reports and other administrative tasks while ensuring appropriate follow-up action is taken when required

PCOs must be available to be rostered on rotating shifts to perform day, afternoon and night shifts. Shifts last for 8.06 hours and include a half hour meal break. The start and finish times may vary depending on location:

  • day shift: commencing between 6am and 10am
  • afternoon shift: commencing between 2pm and 6pm
  • night shift: commencing between 10pm and 12 midnight

The PCO role is suited to people who are attracted to a career that is stable and who are able to undertake shift work. A healthy level of cardio fitness and physical strength is required for this role.

PCOs will mostly be working with persons in custody, and this will require maturity and knowing how to communicate and react to situations. This role is stimulating so you need to know how to multi-task and manage your time well.

PCOs need to adhere to standard procedures and rules. They also need to possess good computer, communication and interpersonal skills. Further, they need to demonstrate that they are of good character and reputation and that they are able to put their personal beliefs aside to deal with anyone in their custody.

PCO about the role

Reviewed 09 November 2020