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Roles and duties of Protective Services Officers

Learn about the diverse roles and duties of a Victoria Police Protective Services officer in the community and day to day.

As a Protective Services Officer, you will be a valued member of the Victoria Police team. 

The majority of Protective Services Officer shifts support the Victorian State Government commitment of being on platforms from 6 pm to the last train as well as the Night Network commitment each Friday and Saturday evenings. However, it is expected that all Protective Services Officers will be able to perform a mix of various shift start times at various locations as per operational requirements.

Your on-shift duties will include:

  • monitoring of peak-hour train services where you will maintain a visible presence and engage with the community
  • building and maintaining rapport with commuters and the surrounding community to increase trust in the safety of the station and public transport system. 
  • proactively patrol the train platform, car parks and surrounds
  • deal with anti-social behaviour, property damage, alcohol and transport-related offences as they arise
  •  compiling paperwork
  • may be rostered to cover major events in locations other than train stations across Melbourne

You will always be on duty with a least one other Protective Services Officer and will remain at that location until the last train has come through or if on a Night Network shift (Friday and Saturday night) the pre-determined end of shift time. All operational Protective Services Officer shifts are 10 hours in duration.  

Key Information

Reviewed 30 July 2021

You're more suited than you might think

A career as a Protective Services Officer is rewarding and challenging, with excellent flexibility and good work-life balance. When choosing an exciting new career, it’s not just about who you are, but who you’ll be. Do you have what it takes to be a force for good? 

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