Victoria Police pays our respects to the Traditional Owners of the lands on which we live and work.
We pay our respects to Elders and all Aboriginal and Torres Strait Islander Peoples who continue to care for their country, culture and people.
Victoria Police is committed to working with Aboriginal Controlled Community Organisations (ACCOs) to enhance police responses to family violence affecting Aboriginal and Torres Strait Islander people.
Victoria Police has the following specialist liaison positions for Aboriginal and Torres Strait Islander people.
Aboriginal Community Liaison Officers (ACLOs)
ACLOs are Aboriginal community members employed by Victoria police to facilitate communication between Victoria Police and Aboriginal and Torres Strait islander communities.
The program assists Victoria Police to provide effective service delivery and positively influence perceptions of community safety for Aboriginal and Torres Strait Islander people in Victoria.
Police Aboriginal Liaison Officers (PALOs)
PALOs are sworn police officers who, as well as doing operational duties, hold a liaison role to build relationships between Aboriginal and Torres Strait islander communities and Victoria Police.
Ask for your local PALO or ACLO or other liaison officers at your local police station.
Information Sheet for Aboriginal Communities
This information sheet explains the police response when receiving a report of family violence and lists some specialist Aboriginal services.
It is written for:
- people who are harmed by family violence
- the person who is committing family violence
- people who are supporting them
Download this information sheet, see the family violence publications page for more resources.
Koori Family Violence Police Protocols
One of the key strategies to address family violence in Aboriginal communities is the Koori Family Violence Police Protocols.
Koori Police Family Violence Protocols have been developed to outline how police and community work together to best respond to family violence.
Throughout this page the term 'Aboriginal' is used to refer to both Aboriginal and Torres Strait Islander people.
What are the Protocols?
The Protocols are an agreement between local Aboriginal communities and Victoria Police that document the local police response to family violence.
What is the aim of the Protocols?
The aim of the Protocols is to strengthen the police response to, and reduce the number of, family violence incidents in the Aboriginal community.
How do they achieve their aim?
The Protocols ensure that at a family violence incident, police determine if any participant identifies as Aboriginal.
This ensures people have access to a culturally safe referral and the choice of referral to either an Aboriginal or Non-Aboriginal support agency.
Why were the Protocols developed?
The need for improvements to the police response to family violence in the Aboriginal community had been identified in a number of forums and prioritised in several key government documents:
- Victorian Aboriginal Affairs Framework
- Victorian Aboriginal Justice Agreement
- Strong Culture, Strong People, Strong Families (10 Year Plan)
How are the Protocols supported?
The protocols specify that police members should receive cultural awareness training delivered by members of the local Aboriginal community, and local communities, police and support services should develop and sustain strong local partnerships.
Where do the Protocols operate?
Ballarat, Bairnsdale, Dandenong, Darebin, Mildura, Shepparton, Swan Hill and Wimmera. Each protocol location has its own document.
The protocols are living documents which are regularly updated.
In an emergency call Triple Zero (000)
For more information
Some Aboriginal Community Controlled Organisations that specialise in family violence which can assist are:
- Aboriginal Family Violence Prevention and Legal Service Victoria (FVPLS) (Mon-Fri 9am-5pm) legal and support services to prevent family violence 1800 105 303
- Victorian Aboriginal Legal Service (VALS) (Mon-Fri 9am-5pm) and 24 hour on call legal advice 1800 064 865 / 03 9418 5999
- Elizabeth Morgan House, Aboriginal Women's Services support services for Aboriginal women and children who have experienced family violence (Mon-Thu 9am-5pm, Fri 9am-4pm) 9482 5744
- Victorian Aboriginal Community Services Association Ltd (VACSAL) which includes Aboriginal and Torres Strait Islander Referral Centre for Males. (Monday-Thursday 9am-5pm, Friday 9am-4pm) 9487 3000 and Time-Out Referral Service (24 hrs): 1800 352 624
- Victorian Aboriginal Child Care Association (VACCA) for state-wide referral including Koorie Connect (Mon-Fri 9am-5pm) a culturally friendly space for community members to drop in, get assistance and referrals to a range of culturally appropriate mainstream and Aboriginal services 1800 993 783
For more information see
- Magistrates Court see their family violence pages and films
- Victims of Crime Help Line (7 days, 8am-11pm) 1800 819 817
- Victoria Legal Aid (Mon-Frid 9am-5pm) free telephone advice in a range of languages 1300 792 387
- Safe Steps Family Violence Response Centre (24 hours) for women and children 1800 015 188 or 9322 3555
- Men's Referral Service (Mon-Fri 8am-9pm) support and referral for men 1300 766 491
- Sexual Assault Crisis Line (24 hours) 1800 806 292
- Child Protection Service DHHS (24 hours) 131 278
- Housing (24 hrs) statewide referral for emergency housing 1800 825 955
Reviewed 13 March 2019