Police and Protective Services Officers (PSO) are here to assist and ensure the safety and security of the travelling public throughout the state's public transport networks.
Travelling on public transport is one of the safest ways to travel and there are things you can do to keep safe while waiting for or boarding a train, bus or tram, and while you are in transit.
Closed circuit television (CCTV)
All metropolitan railway stations and many train carriages are equipped with CCTV cameras. Some trams and buses also have CCTV. CCTV captures video surveillance security footage. Your journey will be covered for your safety and police can use this to aid any investigations.
Transit Safety Division deploys a mobile CCTV trailer to provide additional CCTV coverage as required.
Safety zones are specific areas on a platform marked out by signs at the station and clear, yellow lines on the platform floor. These zones are well lit and located within reach of the public emergency communication system. Safety zones receive video surveillance throughout the train station's hour of operation.
Public emergency communication systems
Each train station platform is fitted with a public emergency and information communication system.
The system is operated by a red and a green button:
- pressing the green button gives you train timetabling information
- pressing the red button gives you direct access to speak to the train driver and station staff for assistance in an emergency
Train carriages are also equipped with an emergency communication system. This provides direct communication with the driver if assistance is required.
Tram and Bus Drivers
Tram and bus drivers are able to provide assistance in an emergency. Note that you may need to wait until the vehicle stops.
Addressing all forms of unwanted sexual behaviour on public transport is a priority for us.
We take any offence of this nature extremely seriously and we are committed to providing a transport network which is free from harm and accessible to everyone.
We encourage you to report anything that makes you feel uncomfortable. This includes rubbing, leering, sexual comments, indecent acts, groping, masturbation and taking photos of a sexual nature without your consent. We have dedicated trained detectives who identify the offender in eight out of ten reported cases. Our detectives will support you and provide referrals to support services. Your report will help us to stop it happening again.
Protecting your property
Bicycle and vehicle theft are often crimes of opportunity. Our PSOs and police patrol public transport to deter and arrest offenders. But you can reduce the opportunity for thieves by protecting your property.
When parking your vehicle:
- park in a well-lit and secure area
- put all items out of sight
- secure your number plates with one-way screws
- lock all doors and windows, and double check your car is locked.
When securing your bicycle at railway stations:
- record your bicycle’s serial number
- use a good quality D lock
- secure your bicycle in a Parkiteer cage or similar bicycle security
- lock your bike securely.
Reporting a crime on public transport
We encourage you to advise us of any offences, behaviour or any other incidents which may have occurred.
In an Emergency call Triple Zero (000)
Speak to Police or Protective Service Officers at the Station or on board
Contact Crime Stoppers to report anonymously on 1800 333 000 or crimestoppersvic.com.au
You can report some non-urgent crime and events anytime, anywhere by calling our Police Assistance Line on 131 444 or submitting an online report.
Reviewed 09 January 2020