Report fuel theft

Fuel theft is when a customer leaves a service station without paying for their fuel.

Report fuel theft after the offender has left

Retailers can report fuel theft from their service station to the police through our Online Reporting service.

You should only use this service if:

• fuel has been stolen from your service station within Victoria, and
• you have noticed the theft after the offender has left the site.

If the offender stole items from your store as well as fuel, include the details of the theft in your fuel theft report.

Report fuel theft in progress

If the offender is still on site and you need immediate police response, call Triple Zero (000).

Information to give police

Record down any information about the offender and their vehicle, such as:

• the vehicle registration number
• the vehicle make, model and colour
• the driver’s age, appearance and clothing
• the date and time the theft occurred
• the type of fuel taken
• if CCTV footage is available.

What happens after you report a fuel theft

When a retailer reports a fuel theft through the Online Reporting tool, Victoria Police will check the registration plates of the vehicle involved.

Victoria Police may send the registered owner of the vehicle a text or email if:

• the vehicle or registration plates are not recorded as stolen, and
• the vehicle is registered in Victoria.

The registered owner will be advised that their vehicle was involved in a fuel theft.

The registered owner or driver may return to the service station to pay for their fuel. The retailer can then contact the Police Assistance Line on 131 444 to advise that payment has been complete.

Learn more about out how registered vehicle owners can respond to the fuel theft notification.

Related service station offences

Learn how to respond to and report other crimes from your service station.