Key crime prevention tips
In the event of a robbery or armed robbery:
- remain calm
- activate an alarm, if safe to do so
- do exactly what the offender says, do not give them any items they did not ask for
- tell the offender before you move, so they aren’t surprised
- where possible, keep your distance from the offender
- speak only when spoken to
- avoid eye contact
- make sure the offender can see your hands.
What to do if you have been a victim of an armed robbery
If you've been the victim of an armed robbery:
- Do not follow or try to apprehend the offender. Your safety is the most important thing.
- Close the store. Do not let anyone in except emergency personnel.
- Call .
- Provide first aid to any injured person and, if required, request an ambulance.
- Do not touch anything. Isolate areas where the offender(s) stood, touched, spat, or bled.
How to assist the police
While you wait for police to arrive, write down everything you remember.
Details about the offender
Details about the offender include:
- hair colour
- clothing, hats or facial coverings
- whether they were right- or left-handed.
If you can see their car, record the:
- registration number
- which direction they left in.
Details about the offence
Details about the offence include:
- when did the offender enter the store and when did they leave
- did the offender use or threaten to use weapons
- where did the offender go in the store, what did they touch
- what did the offender take from the store.
If you need more help
Victims of Crime Assistance Tribunal
You may be eligible for financial help through the Victims of Crime Assistance Tribunal (VOCAT).
Help can be for counselling, medical expenses, and loss of earnings.
VOCAT does not provide compensation for lost or damaged property.
Download a printable checklist:
Reviewed 25 July 2023