Key crime prevention tips
To prevent theft while handling cash at work:
- limit the cash kept in the store
- consider the store design and layout
- be conscious of your surroundings.
Theft prevention checklist
Limit the cash kept in the store
- Display stickers or signs to show there is no cash left overnight.
- Regularly transfer cash to a secure location, for example a safe.
Consider the store design and layout
- Secure cash registers to the counter and position the cash register away from the exit.
- Install counters that maximise the distance between the customer and staff.
- Ensure customers cannot access behind the counter.
- Install safes with dual keys, time delays and dye bomb devices.
Be conscious of your surroundings
- Do not count cash in front of customers.
- Lock doors before any cash is counted.
- When carrying cash to the bank:
- pay attention to the people around you
- take someone with you
- take your mobile phone
- report anything suspicious to police
- vary the time and route you take
- do not wear your uniform or name tag
- carry cash in a plain bag. Do not use a bag that identifies a bank or your business.
Other things you can do
- Roster at least two staff members per shift, and two staff to do the banking.
- Hire store security and/or loss prevention officers. Security staff can escort staff when they are carrying cash.
- Use scenarios to train staff on what to do in a robbery.
What to do if there has been a theft
If there has been a theft:
- tell your supervisor or manager.
- as a witness, report the offence rather than waiting for your manager to report it.
Download a printable checklist:
Reviewed 25 May 2023