All complaints about the quality of training being delivered by licensed training organisations should be reported in the first instance to the training organisation concerned.
All licensed training organisations must have a documented complaints process. This should be provided to the student at enrolment, and can be sourced directly from the training organisation concerned.
If you have serious concerns regarding the conduct of a security training organisation and you believe an investigation is required, you may lodge a complaint in writing or to the Victoria Police Licensing and Regulation Division at lrd@police.vic.gov.au for the attention of the Compliance Support Unit.
You may also make a complaint to:
- Victorian Registration Qualifications Authority(opens in a new window) or
- Australian Skills and Quality Authority(opens in a new window)
If you are an international student, visit the international students page on the Commonwealth Ombudsman website.
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