eServices Portal

Make sure:

• you meet the eligibility requirements
• your password consists of:
  • 10 characters
  • both letters and numbers
  • a special character, and
  • at least one lower case letter and at least one capital letter.
• you haven't previously used the same email account for an eServices portal account
• you have received your activation code.

If you haven't received your code:

• check your email spam folders, or
• resend the activation code by clicking the 'Resend Activation Code' button.

• check you have entered your login name and password correctly
• your login name is the email address you used to register your account
• your password is specific to the eServices portal and may not the be same as the password you use to access your email
• if you recently updated your email address via the portal it will have automatically updated your login

You can reset your password from the eServices portal homepage using your login details.

• your login name is the email address you used to register your account
• if you have updated your email address via the portal it will have updated your login

The email address has already been used to register a portal account or is incomplete.

• you can only update your phone number and email address on the portal
• all other changes must including name or address changes be made in writing via email to licensingregulation@police.vic.gov.au

• account deactivation can only be completed by the Licensing and Regulation Division
• please email licensingregulation@police.vic.gov.au from your nominated email address and request the deactivation

• You will need to create a new email address

Supporting documents cannot be uploaded to the eServices portal.

You must send all supporting documents with a copy of your completed application.

Renewal applications are not available on the eServices portal.

Renewal applications will be sent by post to licence holder's listed postal address eight weeks before the expiry of their current licence.

Check your spam or junk email.

If you did not save a copy of your application or have not received an email copy, contact the Licensing and Regulation Division on 1300 651 645.

Once you have submitted an application electronically, you are unable to change the information submitted through the portal.

If you need to make changes to the hard copy application, please do so with black or blue pen and initial every change.

• Check what type of account you have registered for. You cannot access firearm licence application forms from a business portal account.
• The only firearm licence application forms currently available on the eServices Portal are the following new (not renewal) forms:
  • Longarm Licence Application(Categories A, B, C, D or E)
  • Handgun Licence Application (General Category or Category E)
  • Junior Firearm Licence Application
  • Provisional General Category Handgun Licence Application
  • Heirloom Licence Application
• All other firearm licence application forms can be downloaded from the Firearm Forms page.

• all applications are emailed to your nominated account after submission
• you can also choose to download a copy of your application immediately after the electronic submission process
• you cannot access completed forms from your portal after you submission

• once you have submitted an application electronically, you are unable to change the information submitted
• if you are required to make changes to the hard copy application, please do so with black or blue pen and initial every change

Robust security testing of the eServices Portal has been completed throughout its development and there are several security measures built into the Portal to protect the security and privacy of your information.

Information that you give Victoria Police for the purpose of processing your application will be used in accordance with the provisions the Firearms Act 1996, Private Security Act 2004, Control of Weapons Act 1990, Health Records Act 2001 and the Privacy and Data Protection Act 2014.

Information you provide may be disclosed to employers, approved bodies and other statutory authorities by Victoria Police for the purpose of law enforcement and the administration of justice.

No. We will also use the email address you use to register your eServices account to send you updates about the progress of you application. All other correspondence relating to your application will continue to be via post so it is important to keep your contact details up to date.

Yes. You will need to register and complete your application form online using the Victoria Police eServices Portal.

Once you have completed your form online you will be automatically sent a copy of your form submission. You will need to print this document, attend to any sections of the application that require physical completion and return it to the Licensing and Regulation Division together with your supporting documents via post.

We will not be able to assess your application if you do not return the hard copy application and supporting documents.

Not at this time. Renewal applications will still be sent to licence holders via post.

You can use the eServices portal to update your:

• phone number, and
• email address.

Changes to your postal, residential or storage address or any changes to your name will need to be made in writing.

For more information about changes to your details please visit Change of details.

It depends on the type of application and your individual circumstances. Upon completion of the electronic form, you will receive an application checklist which will include any documents required to support your application.

For an overview of the types of documents that may be required for a firearm licence application see: Firearm licensing - Applying for a new licence

Not at this time. You will need to post your supporting documents together with your hard copy application the Licensing and Regulation Division.

No. You will need to post your supporting document together with your hard copy application to the Licensing and Regulation Division within 31 days of completing your application online. Documents received after 31 days will be returned via post.

You have 31 calendar days to send the Licensing and Regulation Division a copy of your hard copy application with all supporting documents. If you do not do this, after 31 days your application will be abandoned, and you will need to lodge a new application from your portal account.

No. When you begin an application, it will automatically save your progress. If your device crashes or you are unable to complete the application in one session, you will be able to revisit an incomplete by logging in to your eServices account and selecting the saved form tab.

For information relating to firearm payment, see: Firearm Licensing - Applying for a new licence.

Applications can be completed on any smart device or personal computer. If you do not have access to one of these devices you may wish to consider asking a family member or trusted friend who has access to a computer or smart device to assist you. Alternatively, you may consider using a computer at your local public library.

No. To be eligible for a Firearm Licence, you must demonstrate and maintain a genuine reason for needing the licence, have completed the relevant safety course, and meet probity requirements.

The fees for all licences and permits issued by the Licensing and Regulation Division are reviewed on 1 July each year in accordance with the Victoria Police (Fees and Charges) Regulations 2014. Visit Service fees and penalties to find firearm licensing fees.