Victoria Police has a range of wellbeing support services and programs available to current and veteran Victoria Police employees.
Everyone struggles from time to time. Receiving support from a trained professional can help to resolve issues that you may find yourself faced with in everyday life.
Police Veterans Support Victoria
Police Veterans Support Victoria Inc. (PVSV) is a not-for-profit organisation that provides a peer support program to police veterans, former employees and families of Victoria Police, through Veteran Peer Support Officers (VPSOs), who work as volunteers.
VPSOs are police veterans available to provide confidential support and referral services to those that may be experiencing mental health issues including PTSD, depression, anxiety, and alcohol and substance abuse. VPSOs are not counsellors and do not make psychological assessments. To seek support from PVSV or make a general enquiry, you can make contact via
PVSV also issues eligible police veterans (including veteran Protective Services Officers) with the Veteran Benefit Card. The Veteran Benefit Card provides welfare support for Victoria Police officers once they have finished their career in policing, in recognition and appreciation of their service to the Victorian community.
The Veteran Benefit Card provides police veterans with a physical connection to the broader policing family as well as access to a range of discounts and benefits for various mental health and wellbeing services across Victoria, including offers from Chemist Warehouse, Supreme and Leader Caravans, ClassPass, FitBit, e&s, Samsung, The Pancake Parlour and more.
To be eligible to apply for the card you must be a police veteran - a Victoria Police officer (including Protective Services Officer) who has left the organisation after at least one full day of service. Police veterans can apply for the card at
Employee Assistance Program
Victoria Police continues to focus on improving employee wellbeing services. Changes to Victoria Police’s Employee Assistance Program (EAP) have made it easier for current and former employees, as well as their families, to access counselling services.
Victoria Police’s Employee Assistance Program (EAP) is an independent and confidential counselling service available to Victoria Police employees (current and former) and their immediate families. Our EAP is provided by SMG Health and Acacia Connection.
Some of the matters our EAP can provide support on include:
- Achieving work life balance
- Managing relationships
- Managing parenting
- Improving communication
- Conflict resolution.
EAP services and treatment options include:
- SMG Health: 1800 273 865
- Acacia Connection: 1300 364 273
provides current and former employees and their families with direct access to information on mental health and wellbeing issues, and services. This includes immediate access to relevant information anytime, anywhere including access to a range of internal and external support services to Victoria Police. The website aims to:
- increase the recognition of early warning signs
- provide accurate information about mental health issues
- support resilience, recovery and wellbeing
- provide useful ways to engage with and support those who may be suffering from mental illness.
was developed in response to the results of the 2017 Victoria Police Mental Health & Wellbeing Study – involving 5,800 participants along with extensive consultation with more than 4,000 current and former employees and their family members who provided further insight into the content and method of delivery.
The results from the study showed that:
- approximately 32 per cent of Victoria Police employees have experienced a diagnosed mental health condition
- approximately 90 per cent have experienced burnout from their work to some degree
- 61 per cent of employees prefer managing their problems themselves than seeking help from a health professional.
For further information or to provide feedback on Bluespace please contact the Victoria Police Mental Health Program Office:
Victoria Police’s internal Wellbeing Services provides tailored confidential wellbeing information, support, advice and referral services for current and veteran Victoria Police employees and their immediate families. Services include support for:
- Critical Incident
- Mental Health
You can speak directly with a dedicated wellbeing support officer who will assist you in finding the services and support you need.
- Phone: 9247 3344
Provisional Payment Pilot
If you have a work related mental health injury, you may be eligible to access payments for mental health treatment and services through the Victorian Government’s Provisional Payments Pilot. The pilot allows eligible emergency workers to access payments for reasonable medical treatment and services while their compensation claim is being determined. Victoria Police can access the pilot from 17 June 2019. All other eligible emergency workers can access the pilot from 1 July 2019.
The pilot is available to eligible current and veteran Victoria Police employees (including volunteer chaplains) who have submitted a compensation claim for a work related mental health injury.
Access the pilot
You can access the pilot through Victoria Police's workers' compensation claim process. When you lodge a workers' compensation claim you will be contacted by the Human Resource Department Injury Management and WorkCover team.
The team will:
- provide information on the pilot
- advise whether you are eligible and how to access the pilot
- ask if you would like to participate in the pilot.
If you decide to opt into the pilot Victoria Police will provide you with the Provisional Payment Pilot Opt In Consent Form.
Once you have completed and submitted the form, Victoria Police will commence paying for your reasonable medical treatment and services while your compensation claim is being determined via the usual process.
The pilot does not include contractors engaged through agencies or service providers that are external to the Victorian public sector.
To submit a workers’ compensation claim please email Victoria Police’s Human Resource Department Injury Management and Workcover team below.
Department of Justice and Community Safety Workplace Safety Reform team
Reviewed 22 October 2019