VicPol Corporate

Alpha codes and alarm responses

An Alpha Code is a three letter code issued by the Licensing and Regulation Division to licensed and graded security monitoring companies to allow them to obtain police assistance for Category 'A' alarms.

Category A alarms

There are five different types of category A alarms, these include:

  • Holdup alarms
  • Fixed duress alarms
  • High risk premises alarms
  • Multi-Sector or Multi-Break alarm
  • Communication Failure

Category ‘A’ duress alarms only include those that have a dedicated duress alarm button installed in the secured premises. Police will not respond to alarms caused by power failures or telephone/broadband outages. It is the responsibility of the alarm monitoring company to ascertain if a power or other infrastructure failure caused the alarm prior to contacting 000 (triple zero).

Any person or business that requires Category 'A' alarm responses should only use security monitoring companies that hold a current Alpha Code. See the list of Victorian private security companies holding current Alpha Codes below.

    • ACOST Security Services
    • ADT Security
    • Allcare Monitoring
    • ARM Security Systems
    • ART Security Pty Ltd
    • Bens Wholesale Monitoring
    • Calamity Monitoring
    • Castle Security (Qld) Pty Ltd
    • Central Monitoring Services Pty Ltd
    • Coastcom Security Service
    • Energize Australia Pty Ltd
    • Executive Security Solutions Pty Ltd
    • Golden Electronics
    • Guardian Security Group
    • Glad Security Pty Ltd
    • Instant Security Alarms Pty Ltd
    • JD Security
    • Linfox Armaguard Pty Ltd
    • Mekina Technologies Pty Ltd
    • Naskam Security Services Pty Ltd
    • Paul-Tec (Australia) Pty Ltd
    • Protection Pacific Security
    • Quad Security Services
    • Rechenberg Pty Ltd
    • SA Security Monitoring Pty Ltd
    • Secom Australia Pty Ltd
    • Sectrol Security
    • Securemonitoring Pty Ltd
    • Security 1 Pty Ltd
    • Security Alarm Monitoring Service
    • Security Control Room Pty Ltd
    • SMC Security Monitoring Centre
    • Spectus Pty Ltd
    • Staysafe Security (SA) Pty Ltd
    • Ultimate Security

Victoria Police's alarm-response procedures

The Victoria Police alarm response procedures are developed in partnership with the private security industry and determine that alarms are allocated into three defined categories with Category ‘A’ alarms being the highest. .

The procedure is as follows:

  1. Once the security company has identified the need for Victoria Police assistance, they will call 000 (triple zero) and recite their Alpha Code.
  2. Police will then be deployed to the address to manage the matter.

Obtaining an Alpha Code

Prior to obtaining an Alpha Code you must consider the following:

  • If your security monitoring business is based in Victoria, you will need to be the holder of a Victorian Private Security Business Licence.
  • If your business operations are based in another state but you have Victorian clients you may be eligible to be issued with an Alpha Code.Alpha Codes can only be granted by Victoria Police to licensed and graded security monitoring businesses.

To obtain an Alpha Code you must:

  1. Apply for an Alpha Code in writing via post or email to the Licensing and Regulation Division.
  2. Requests must be marked for the attention of the Compliance Support Unit and contain the following:
  • full business name and address
  • details of the monitoring company's primary contact, including contact details and email address
  • authority/permission to add the company details to the Victorian Police website as an Alpha Code business
  • copy of current grading certificate
  • copy of current business licence if not licensed in Victoria
  • Upon receipt of all required information, an Alpha Code will be issued to the monitoring company together with specific information relevant to Victoria Police's alarm response procedures.

Note:

There is no cost to obtain an Alpha Code from Victoria Police.Where a company ceases to operate a monitoring centre, and/or no longer requires an Alpha Code, they must promptly notify Licensing and Regulation Division in writing.

  • Prior to the expiry of a security monitoring company's current grading certificate, the company must provide evidence to Licensing and Regulation Division of their grading renewal. If evidence of grading renewal is not provided to Licensing and Regulation Division the company's Alpha Code may be withdrawn.

    Victoria Police does not issue grading certificates for security monitoring companies. For more information about obtaining a grading certificate contact:

Reviewed 22 December 2020

Contact Us

Licensing and Regulation Division GPO Box 2807, Melbourne, VIC 3001