National Police Checks and fingerprinting enquiries

Fingerprinting appointments

To book, change or cancel a fingerprinting appointment, please visit book a fingerprinting appointment. Appointments cannot be made through this form.

If you are running late to your appointment, have a general enquiry about your fingerprint appointment, or have a question regarding your Victoria Police submitted police check please contact us on 1300 881 596 between 8.30am and 3.30pm Monday to Friday, excluding public holidays.

We will aim to get back to you as soon as possible.

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Please provide as much information as possible to assist us to address your enquiry.

If you are enquiring about the status of your National Police Check, please confirm how you submitted your application(Required)

By post to Victoria Police or when attending a fingerprint appointment

Online through Service Victoria

Through an Australian Criminal Intelligence Commission accredited body -- Please refer to https://www.acic.gov.au/accredited-bodies for a list of accredited bodies.

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Victoria Police collects the information that you provide with this form. The information is used to respond to your feedback or question. You can request access to, and corrections of, any personal information provided in this form by contacting us again. Victoria Police is using the services of Drupal 10.3 to administer this form. The information that you provide is stored on the Microsoft Azure infrastructure in Sydney, Australia. For more information on our handling of any personal information, please refer to our privacy statement.

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National police checks and fingerprinting Our services

Updated 7 July 2025