Parcel and letterbox security

How to keep your letterbox secure and what to do if your mail is stolen.

Key crime prevention tips

To prevent theft of your packages and mail, you should:

  • secure your letterbox 
  • divert your deliveries. 

Theft prevention checklist

Secure it

  • Choose a design that does not allow access from the front or back.
  • Install a good quality lock on the access point. 
  • Overlay letterboxes with additional security:
    • Install letterboxes in a secure area of the building.
    • Ensure CCTV cameras cover letterboxes. 

Divert it

  • Avoid having bank or utility documents sent by post. Instead, have them sent by email. 
  • Send parcels to a parcel locker, PO Box, or other collection point. Learn more about delivery options on the Australia Post website

What to do if your mail has been stolen

Depending on what was stolen, notify your bank or VicRoads

Report it

Call the Police Assistance Line on 131 444 or report online at Police Assistance Line and Online Reporting.


Download a printable checklist:

Parcel and letterbox security checklist – print only version
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