Delivery and mail security

Packages and letters are common targets for thieves. They may try to take your items, or find out personal information from your mail.

There are simple steps you can take to help keep your mail secure.

Key crime prevention tips

To prevent theft of your mail, you should:

Follow these crime prevention tips to prevent mail theft.

To keep your mailbox secure:

choose a design that does not allow access from the front or back
use a good quality lock on the access point
add more security:
- install your letterbox in a secure area of your property or building
- ensure there is CCTV camera coverage.

Leave instructions for the delivery service to help them deliver your parcel safely. You can let the delivery service know:

Minimise the amount of mail delivered to your home by:

Not having bank or utility documents sent by post. Instead, have them sent by email.
Sending parcels to an Australia Post parcel locker, PO Box or Private Bag, or other collection point. Learn more about delivery options on the Australia Post website.
Having online shopping delivered to your work, or to a trusted friend or family member.
Arranging to collect new credit or debit cards from your bank or post office.

Other steps you can take to protect your mail and parcels include:

scheduling deliveries for when you know you’ll be home
asking for parcel tracking
paying for parcel insurance, if you are ordering something of value
having someone you trust collect your mail if you’re away for an extended period.

If you notice mail missing, contact the person or business who sent it directly.

You can also make a non-urgent report to police.

If you are worried your identity has been stolen, contact IDCARE on 1800 595 160.

To report mail theft to police:

Different ways someone can steal your identity online, how to protect yourself, and what to do if your personal and financial information is stolen.

Updated 28 January 2025